One of a group contract, this London private clinic caters for residents and out-patients with specific nutritional requirements and has a catering team of 19 to cover 24hr requirements.

• 7 day week service, 24 hours, 365 days + room service and satellite operation
• Customer base: 80 residents and day patients, 250 staff members
• Team members: 19
• Previously handled by in-house catering service
• £600K turnover

Achievements

• Contract gained purely through recommendation of existing client “bartlett mitchell will sort it”
• Unique opportunity awarded to bartlett mitchell to raise the level of service at this exclusive clinic to those of a 5-star hotel to meet the expectations of VIP and celebrity residents
• Took staff moral from all-time low, and, quickly counselled team, identified issues and recruited new management team including Head Chef from mainstream London restaurant circuit
• Establish working budgets to enable team to manage operations more effectively
• Implemented relevant financial measurements, controls and reporting structure
• Work with on-site dieticians and nutritionists to develop a menu appropriate for the eating disorder unit which requires intense detail and constant monitoring
• Present proposals to radically rethink the way food and refreshments are delivered within this exclusive environment
• Focus on fresh food produced in-house
• Partnership arrangements with in-House catering operation with regard to purchasing and Health & Safety
• Reduced client's costs by 20%
• Achievement of budget annually