Social sustainability balances the needs of the individual (team member, customer, client and supplier) with the needs of the wider community. We want to be part of a vibrant and healthy community that benefits from the goodwill, time and expertise we can offer.

 TargetResults 2017Goal 2018
Develop inspiring training with access to at least two training sessions a year
for every team member
85% of team members attended at least three training sessionsTraining that ensures Investors in People Gold status is retained in 2019
Be a top company for our teams to work for2013, 2014, 2015 &
2016, 2017, 2018
Best Companies accreditation
Achieve one star and listing on Sunday Times Top 100 Company to Work For in 2019
Create a safe, healthy and supportive working environment 100% of team have accessed the Safety 360° training. EAP, Health and wellbeing
promoted to all teams
100% of team continue to have access to Food Safety and H&S Level 2
A diverse workforce made up of individuals with different ideas and cultural backgrounds 41% of our team are from an ethnic minority backgroundMaintain this level of diversity
Support the London Living Wage (LLW) foundation and always promote LLW to clients
100% of direct employees are paid at least the LLW or NLWIncrease the number of contracts where LLW is paid
Every team member to
have access to healthcare
100% of the company’s permanent employees have healthcare coverageMaintain 100% level of cover and benefits
Head office team to make a difference to local community groups100 Easter eggs donated to the White Lodge Disabled Centre in ChertseyDonate 120 Easter eggs
Encourage bartlett mitchell teams to raise money for community and industry sector charities£15,000 raised for the Gambian village, Macmillan and Little Troopers. An increase of 25%Raise money to fund solar panels in Janneh kunda school and set up biscuit factory in Jinotega
Close gender pay gap6% gender pay difference identified between men and women. Mainly due to men in senior chef positionsProvide mentoring and career development so that more women are promoted into senior positions, particularly chefs
Launch ‘Fulfilling Friday’100% of team members can claim one paid day per year to work as a
volunteer at a registered charity to support the community
Increase level of participation in new ‘Fulfilling Friday’
Raise team Health & Safety (H&S) & Food Safety standards95% of team members completed a nationally recognised qualification in H&S & Food Safety within their first month’s employment. An increase of 35%Improve on 95%
Improve lives by increasing our £ spend on certified coffee80% of our coffee spend is certified Fairtrade and Rainforest Alliance coffee. A spend of over £1m in 2016Increase spend on certified coffee beyond £1m
Measure how well we live our values82% of team members who took part in mobile VOX POP survey said we mostly or always live our values. Achieved a 5% increase on 2016Improve results from 2017 survey to 87%

Subscribe to the UK Apprenticeships Scheme40% increase in team members accepted on three-year apprenticeship programmeIncrease number of apprenticeships by 10%
Develop a leadership programme100% of senior operations managers attend the PEAR leadership academySenior manager team to become mentors for bartlett mitchell Rising Stars and Talent team
Attract young people to employment in the hospitality sector5 Board Directors are mentoring marketing and hospitality studentsExtend mentoring scheme to senior leadership team
Engage customers with sustainable food issues100% of customers have access to a Green ‘Food Roadshow’ in their workplace restaurantIncrease attendance at Green ‘Food Roadshows’ and engage client CSR teams
Play our part to improve public health8 Department of Health ‘Responsibility Deal’ pledges signed up toCommunicate the pledges through our DARE-ing customer programme
Promote healthy eating to customers100% of customers have access to DARE (Delicious And Responsible Eating) manifestoExtend the reach of DARE Eat Well programme to include our own nutritionist
Use ethical purchasing to improve the lives of others10,000 people are now drinking clean water in Malawi due to our sales of Thirsty Planet water. A 200% increase on 2016Win more contracts to increase the sales of Thirsty Planet water
Encourage young foodie entrepreneurs3 new business entrepreneurs supported through ‘BM Inc’ food start-upsProvide pop-up opportunities to 5 more ‘BM Inc’ entrepreneurs
Find a new use for our old uniforms100% of all used bartlett mitchell -shirts are donated to the Janneh kunda School in the Gambia
Continue to send old uniforms to The Gambia

Our three pillars of sustainability


Balancing the needs of the individual with the needs of the wider community.