We have to grow without creating negative social or environmental issues that would harm the long time success of the company. We need to find ways of using our resources in a more efficient and responsible way that provides us with long-term benefits and profitability.

 TargetResult 2017Goal 2018
Develop a management
information system to deliver full transparency to clients
£50,000 investment in new H&S system integrated into our MIS: safety incidents and accidents at historic lowContinue to deliver further efficiencies from Pear Pages MIS to improve ROI
Create a vibrant and progressive work place150 new team member positions created during 2015/16 and 40 team members were promotedWin more contracts to create additional employment and career growth opportunities

Have strong, ethical relationships with our suppliers to achieve the best results33 days was the average time it took us to pay our supplier partnersContinue to adhere to suppliers' payment terms
Ensure we purchase efficiently for our clients so they have complete confidence in our purchasing decisions5.31% better than the industry average for contract caterers using Quenelles independent benchmarking service for shopping basket of itemsBenchmark against Quenelles to ensure we perform above industry averages
Reduce clients’ subsidy6% increase in like-for-like sales
across all client sites
Increase like-for-like sales by at least 5%
Build and sustain long- term client relationships98.2% contract retention by providing great service and delicious foodMaintain 98% contract retention
Be a responsible corporate citizen43% increase in profit, resulting in increased contribution to UK PlcIncrease profit by 10.5%

Our three pillars of sustainability

Appoint a contract caterer - retention


Long term profitability without creating negative social or environmental issues.