Social sustainability balances the needs of the individual (team member, customer, client and supplier) with the needs of the wider community. We want to be part of a vibrant and healthy community that benefits from the goodwill, time and expertise we can offer.

 TargetResults 2018Goal 2019SDG
Be a top company for our teams to work for2013, 2014, 2015 & 2016, 2017,
2018, 2019 Best Companies accreditation
Achieve one star and listing on Sunday Times top 100 companies to work for in 2019.8
Develop inspiring training with access to at least two training sessions a year
for every team member
85% of team members attended at least three training sessions.
Leadership modules introduced for 150 managers including coaching, training, mentoring and leadership styles
IIP in progress
Courageous Conversations training roll out
Create a safe, healthy and supportive working environment 100% of team have accessed the Safety 360o training. EAP, Health and well- being promoted to all teams100% ocompletion of FS L3 and HS L3 for senior managers8
Improve team member wellbeing, supporting healthy decision making on eating, exercise and work-life balance1st team member Vitality week3
Drive team member retention through career progression (with particular focus on multi- generational needs)New for 2019Launch Training Academy (including craft and management skills) and exciting benefits packages8
A diverse workforce made up of individuals with different ideas and cultural backgrounds 41% of our team are from an ethnic minority backgroundSet up a diversity committee10
Support the London Living Wage (LLW) foundation and always promote LLW to clients
100% of direct employees are paid at least the LLW or NLWIncrease the number of contracts where LLW is paid1
Every team member to
have access to healthcare
100% of the company’s permanent employees have healthcare coverage, and new cover for chiropody included last yearMaintain 100% level of cover and benefits1
Head office team to make a difference to local community groups120 Easter Eggs donated to the White Lodge Disabled Centre in ChertseyContinue this support and work with social enterprises and MCS Beach clean17
Encourage bartlett mitchell teams to raise money for community and industry sector charities£22,000 raised for the Gambian village, Macmillan, Duchenne UK, Hospitality Action and Little Troopers. An increase of 45%Set up a Charity fund raising committee to coordinate our efforts to raise more money17
Close gender pay gap6% mean gender pay difference identified between men and women. Mentoring programme launched last year with 25 people being mentored from leadership groupSet up a female chefs forum to develop more women into senior chef positions5
Launch ‘Fulfilling Friday’100% of team members can claim one paid day per year to work as a volunteer at a registered charity to support the communityIncrease level of participation in new ‘Fulfilling Friday’3
Raise team Health & Safety (H&S) & Food Safety standards 95% of team members completed a nationally recognised qualification in H&S & Food Safety within their first month’s employment. An increase of 35%Improve on 95%8
Improve lives by increasing our £ spend on certified coffee71% of our coffee spend is certified Fairtrade and Rainforest Alliance coffee90% of tea and coffee to be sustainable1
Develop a leadership programme100% of senior operations managers attend the PEAR leadership academySenior manager team to become mentors for bartlett mitchell Rising Stars and Talent team
Attract young people to employment in the hospitality sector 40% increase in team members accepted on three-year apprenticeship programme.Increase number of apprenticeships by 10%4
Engage customers with sustainable food issues100% of customers have access to a Green ‘Food Roadshow’ in their workplace restaurantIncrease attendance at Green ‘Food Roadshows’ and engage client CSR teams12
Play our part to improve public health8 Department of Health ‘Responsibility Deal’ pledges signed up toCommunicate the pledges through our DARE-ing customer programme3
Promote healthy eating to customers1st first full time Nutritionist appointed and rolled out the Vitality healthy food offer with accompanying educational nutritional information for customers
Signed up to the Peas please pledge
Target specific themes for lunch and learns
Nutrition training for chefs & front-of-house teams to strengthen understanding
Improve our commitments to national and government initiatives
Use ethical purchasing to improve the lives of others1 full container of Fairtrade coffee bought from the Soppexcca cooperative in NicaraguaExtend Fairtrade purchasing to fledgling cooperatives1
Encourage young foodie entrepreneurs5 new business entrepreneurs supported through ‘BM Inc’ food start- upsProvide 18 more opportunities for ‘BM Inc’ entrepreneurs8
Find a new use for our old uniforms100% of all used bartlett mitchell uniform t-shirts are donated to the Jannehkunda School in the GambiaContinue to send old uniforms to The Gambia12

Our three pillars of sustainability


Balancing the needs of the individual with the needs of the wider community.